Privacy Policy

1. Introduction

This Privacy Policy describes how Reload Tech Inc. ("Reload," "we," "our," or "us") collects, uses, and shares information in connection with its products and services, including EPIC (available at epic.dev) and Reload (available at withreload.com) (collectively, the "Services").

By using the Services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

Information You Provide Directly

We may collect information you voluntarily provide, including:

• Name
• Email address
• Account credentials
• Billing and payment information
• Communications with us (support requests, feedback, inquiries)
• Any other information you choose to provide

Information Collected Automatically

When you use the Services, we may automatically collect:

• IP address
• Browser type and version
• Device information and operating system
• Usage data, logs, timestamps, and error reports
• Pages viewed, actions taken, and feature usage

Cookies and Similar Technologies

We use cookies and similar technologies to maintain sessions, analyze usage, and improve the Services. You can control cookies through your browser settings, though some features may not function properly without them.

3. Analytics and Usage Data

We use analytics tools (such as PostHog or similar services) to understand how users interact with the Services. These tools may collect feature usage, navigation paths, and performance data.

Analytics data is used solely to improve product functionality and is not sold to third parties.

4. How We Use Information

We use collected information to:

• Provide, operate, and maintain the Services
• Process payments and manage subscriptions
• Improve features, performance, and reliability
• Respond to inquiries and provide customer support
• Monitor security, prevent fraud, and enforce our agreements
• Comply with legal obligations

5. How We Share Information

We do not sell your personal information.

We may share information with:

• Service providers who help operate the Services under confidentiality obligations
• Legal or regulatory authorities when required by law
• Parties involved in a merger, acquisition, financing, or sale of assets

6. Data Security

We implement reasonable technical and organizational safeguards to protect personal information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, data is deleted or anonymized.

8. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal information.

Requests can be made by contacting support@epic.dev.

9. International Data Transfers

The Services are operated from the United States. If you access the Services from outside the U.S., your information may be transferred to and processed in the United States or other jurisdictions, subject to applicable safeguards.

10. Children's Privacy

The Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Third-Party Links

The Services may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes are effective upon posting with an updated "Last Updated" date.

13. Contact Us

Reload Tech Inc.

2261 Market Street STE 85497

San Francisco, CA 94114

Email: support@epic.dev

Email: info@epic.dev