Refund & Cancellation Policy

1. Refunds

1.1 No refunds

All purchases are final. We do not offer refunds for subscription fees, usage-based fees, credits, or other charges once a payment has been processed.

This applies regardless of:

• Whether or not you log in
• Whether credits or usage are consumed
• Whether features are fully used
• Any change in usage needs or expectations

1.2 Digital access acknowledgment

The Services provide immediate access to digital software and features upon purchase. By subscribing, you acknowledge and agree that access begins immediately and that refunds are not provided once access is granted.

1.3 Limited exception: platform-wide access failure

If a verified, material technical issue on our side prevents you from accessing the Services entirely for more than 72 consecutive hours after purchase, and we are unable to remedy the issue, we may, at our sole discretion, offer:

• A service credit, or
• A proportionate refund

This exception does not apply to partial outages, degraded performance, third-party service failures, or issues caused by user configuration, network conditions, or integrations.

2. Cancellations

2.1 Automatic renewal

Subscriptions renew automatically unless cancelled before the next billing date.

2.2 How to cancel

You may cancel your subscription at any time by contacting:

Email: support@epic.dev

2.3 Effect of cancellation

• Cancellation stops future billing only
• Access continues until the end of the current billing period
• No partial refunds are provided for unused time, credits, or features

3. Digital Product Access Waiver

By purchasing or subscribing to the Services, you expressly request and receive immediate access to digital content and software, and you acknowledge that this waives any statutory or implied right of withdrawal or cancellation that may otherwise apply once access has begun, to the extent permitted by applicable law.

4. Support & Resolution Process (Required)

4.1 Official support channels

You agree to contact us through our official support channels before initiating any external complaint, dispute, or chargeback:

• Email: support@epic.dev
• In-app support or help desk (where available)

4.2 Opportunity to resolve

You agree to allow Reload a reasonable opportunity (at least 24 hours) to investigate and attempt to resolve any issue before escalating externally.

4.3 External resolution channels

Third-party dispute portals, payment processor resolution centers, or marketplace case systems are not our primary support channels and may delay resolution.

Opening an external dispute without first following the process in Sections 4.1 and 4.2 may be treated as a violation of this policy and our Terms of Service.

4.4 Cooperation

You agree to cooperate with reasonable requests for information and troubleshooting, such as:

• Browser or device details
• Timestamps
• Screenshots or logs

We may rely on internal records, including access logs, usage data, IP addresses, and credit consumption, to verify service availability and usage.

5. Payment Disputes & Chargebacks

5.1 No chargebacks for accessible services

By purchasing the Services, you agree not to initiate a chargeback or payment dispute for services that were accessible to you or provided as described.

5.2 If a dispute is initiated anyway

If you initiate a chargeback or payment dispute:

• We may submit evidence of access, usage, and this policy to the payment provider
• Your account may be suspended or terminated
• Licenses, credits, or access may be revoked
• We may seek recovery of fees and reasonable third-party dispute costs where permitted by law

5.3 Administrative fee

Where permitted by law and by payment provider rules, we may apply a reasonable administrative fee to cover dispute handling costs if a dispute is initiated without first following the Support & Resolution Process in Section 4.

6. Abuse and Fair Use

We reserve the right to suspend or terminate access without refund in cases of:

• Fraudulent activity
• Abuse of the Services
• Violations of our Terms of Service
• Attempts to exploit usage limits or credit systems

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. Changes take effect upon posting to our website. You are responsible for reviewing this policy periodically.

8. Contact Information

Reload Tech Inc.

2261 Market Street STE 85497

San Francisco, CA 94114

Email: support@epic.dev

Website: https://epic.dev | https://withreload.com